Refund policy

Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please contact store@cascadebeauty.co.za within 7 days of delivery to organise a refund or exchange. A return label for shipping back to Cascade will be provided. After 7 days from delivery, all products are nonrefundable and nonexchangeable. Due to potential health risks, we regret that sanitary products such as masks and gloves are nonrefundable and nonexchangeable. All refunds will be credited back to your bank account via EFT. Cascade Beauty is not responsible for covering shipping costs on exchanges. Sale items cannot be returned or refunded.